@conference{Petrocchi-priorities2012,
author = "Gianpiero Costantino and Fabio Martinelli and Marinella Petrocchi",
abstract = "Recently, online vendors and providers manage review systems as a
  mechanism to advertise their services and goods over the Web. In making their
  choice, clients can rely on a set of feedback expressing the degree of
  satisfaction of past users with respect to such services and goods. These
  feedback, or reviews, may be filtered by categories of users, they may be
  affected by multiple factors, and they are elaborated in order to obtain an
  overall score, representing a global indicator aimed at summarising the level
  of quality of that service. In this paper, we concentrate on multi-factor
  review,~\ie a review whose value is computed assembling the scores given to a
  set of parameters that may affect the quality level of a service. Our interest is
  evaluating the relevance, or dominance, of some parameter with respect to the
  others.  We advocate the use of the Analytic Hierarchy Process, a well-known
  technique born in the area of multi-criteria decision making, to derive the
  priorities to assign to the scores of the single parameters. We illustrate
  the proposal on the example of hotel reviews.",
booktitle = "AAAI Spring Symposia",
keywords = "Review systems, AHP, Multi-factor reputation",
note = "CNR; Nessos, Aniketos; no tier; citations 1",
publisher = "Association for the Advancement of Artificial Intelligence",
title = "{P}riorities-based {R}eview {C}omputation",
url = "http://www.iit.cnr.it/node/13331",
year = "2012",
}